Shipping & Returns Policy

At Home Accessories Sales, we understand that the perfect home decor requires careful consideration. Just as we meticulously select our premium collections of area rugs, wall decor, and table accents, we’ve crafted a shipping and returns policy that reflects our commitment to your complete satisfaction.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two elegant shipping options to suit your needs:

Designer Tip: For time-sensitive gifts or special occasions, we recommend choosing our Standard Shipping option for faster delivery.

International Shipping

We ship worldwide, excluding some remote areas and parts of Asia. International customers are responsible for any customs duties or taxes that may apply.

Returns & Exchanges

We want you to love your handpicked home accessories as much as we do. If you’re not completely satisfied, our elegant return process makes it simple to exchange or return eligible items.

Return Policy Overview

• Return Window: 15 days from delivery date
• Condition: Items must be unused, unassembled, with all tags attached and in original packaging
• Non-Returnable Items: Custom/made-to-order products (including certain area rugs and wall decor), final sale items, opened packages of small table accents (candles, decorative stones), and items damaged due to improper care

Simple 3-Step Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order. Please include:

• Your order number
• Item(s) you wish to return
• Reason for return (helps us improve)
• Whether you prefer an exchange or refund

Step 2: Receive Return Instructions

Within 1-2 business days, we’ll email you:

• Return authorization number
• Shipping instructions based on your location
• Any special packaging requirements for fragile items

Step 3: Ship Your Return

Pack items securely in their original packaging with all accessories. Ship to:

Home Accessories Sales Returns
5035 Logan Lane
Denver, US 80220

We recommend using a trackable shipping service and retaining your receipt until the return is processed.

Refund Process

Once we receive and inspect your return:

• Refund Timing: 3-5 business days after processing
• Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
• Deductions: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchanges

For exchanges of equal value:

• Follow the standard return process above
• Clearly indicate the replacement item desired
• We’ll ship your new item once the return is received

For exchanges of higher value, you’ll be charged the difference after we receive your return.

Designer Tip: When exchanging items of different dimensions (like area rugs or wall decor), please double-check your measurements before requesting the exchange.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us immediately at [email protected] with photos of the damage or incorrect item. We’ll arrange for a replacement or refund at no additional cost to you.