Returns & Exchanges Policy

At Home Accessories Sales, we take as much care in crafting our return policy as we do in selecting our premium home decor collections. We want you to be completely satisfied with your area rugs, wall decor, and other handpicked items. If for any reason you’re not delighted with your purchase, please review our elegant return process below.

Our Return Policy

We accept returns within 15 days of delivery for most items in their original condition (unused, unassembled, with all tags attached and in original packaging). Please note:

  • Custom or made-to-order items (including certain area rugs and wall decor) cannot be returned
  • Final sale items will be clearly marked at time of purchase
  • Mirrors require special packaging for return – please contact us first

Elegant Note: To ensure the safe return of fragile items like mirrors and table accents, we recommend using the original packaging and adding extra padding. We cannot accept returns that arrive damaged due to insufficient packaging.

Simple 3-Step Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order. Please include:

  • Your order number
  • The item(s) you wish to return
  • Reason for return (helps us improve our collections)
  • Whether you prefer an exchange or refund

Return Request Template:

Subject: Return Request for Order #[Your Order Number]

Body:
Dear Home Accessories Sales Team,

I would like to initiate a return for my recent order (#[Your Order Number]). The items I wish to return are:
– [Product Name 1]
– [Product Name 2]

Reason for return: [Brief explanation – optional]

I would prefer: [Refund / Exchange for (specific product if applicable)]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Instructions

Within 1-2 business days, we’ll email you:

  • Return authorization number
  • Shipping instructions based on your location
  • Any special packaging requirements for fragile items

Step 3: Ship Your Return

Please pack items securely in their original packaging and include all accessories. Ship to:

Home Accessories Sales Returns
5035 Logan Lane
Denver, US 80220

We recommend using a trackable shipping service and retaining your receipt until the return is processed.

Refund Process

Once we receive and inspect your return:

  • Refund Timing: 3-5 business days after we process your return
  • Refund Method: Original payment method (credit card/PayPal)
  • Deductions: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchanges

For exchanges of equal value:

  1. Follow the standard return process above
  2. Clearly indicate the replacement item desired
  3. We’ll ship your new item once the return is received

For exchanges of higher value, you’ll be charged the difference after we receive your return.

Designer Tip: If you’re exchanging an item for something of different dimensions (like area rugs or wall decor), please double-check your measurements before requesting the exchange.

Non-Returnable Items

To maintain our high quality standards, we cannot accept returns for:

  • Custom or personalized home accessories
  • Made-to-order area rugs
  • Opened packages of small table accents (candles, decorative stones)
  • Items damaged due to improper care or installation

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us immediately at [email protected] with photos of the damage or incorrect item. We’ll arrange for a replacement or refund at no additional cost to you.

Thank you for choosing Home Accessories Sales for your premium home decor needs. We’re committed to making your return experience as seamless and elegant as our products.