Frequently Asked Questions

Welcome to the Home Accessories Sales FAQ page. We’ve compiled answers to common questions about our premium home decor products, shipping policies, and more. If you don’t find what you’re looking for, please contact our customer service team at [email protected].

About Our Products

What types of home decor products do you offer?
We specialize in handcrafted area rugs, elegant mirrors, unique table accents, and distinctive wall decor that help transform your living space into a stylish sanctuary. Our collections are carefully curated for style-conscious homeowners and renters.
Are your products suitable for both homeowners and renters?
Absolutely! Our versatile home accessories are designed to enhance any living space, whether you own your home or are renting. Many of our wall decor and table accent pieces can be easily moved when you relocate.
What makes your area rugs special?
Our handcrafted area rugs are selected for their quality materials, unique designs, and craftsmanship. Each piece is inspected before shipping to ensure it meets our high standards for your home.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Yes, we use industry-standard encryption to protect all your payment information. Your financial details are never stored on our servers.
Do you offer gift wrapping or special packaging?
While we don’t currently offer gift wrapping, all items are carefully packaged with protective materials to ensure they arrive in perfect condition. For special requests, please contact us before placing your order.

Shipping & Delivery

Where do you ship?
We ship worldwide, excluding some Asian and remote regions. During checkout, you’ll be able to confirm whether we deliver to your location.
What are my shipping options?
We offer two shipping methods:
– Standard Shipping ($12.95): 10-15 day delivery via DHL/FedEx with door-to-door tracking
– Free Shipping (orders over $50): 15-25 day delivery via EMS with basic tracking
How long will my order take to arrive?
After 1-2 business days for order processing, delivery times are:
– Standard Shipping: 10-15 days after dispatch
– Free Shipping: 15-25 days after dispatch
Note: Delivery may take slightly longer during peak seasons or due to customs processing.
Will I have to pay customs fees?
For international orders, customs fees or import taxes may apply depending on your country’s regulations. These charges are the responsibility of the recipient and are not included in your order total.
How can I track my order?
Once your order ships from our Denver warehouse, you’ll receive a shipping confirmation email with tracking information. You can use this to follow your package’s journey to your home.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be in their original condition with all packaging materials. Please visit our Returns Policy page for complete details on initiating a return.
Who pays for return shipping?
Customers are responsible for return shipping costs, unless the item arrived damaged or defective. In such cases, please contact us immediately at [email protected].
How long does it take to process a refund?
Once we receive your returned item, please allow 5-7 business days for us to process your refund. The refund will be issued to your original payment method.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. You would need to return the original item and place a new order for the item you wish to exchange it for.

Customer Service

How can I contact customer service?
Our customer service team is available via email at [email protected]. We typically respond within 24-48 hours during business days.
What are your business hours?
Our team operates Monday through Friday, 9:00 AM to 5:00 PM Mountain Time. Emails received outside these hours will be answered the next business day.
Where is your company located?
Our headquarters is located at 5035 Logan Lane, Denver, US 80220. Please note this is an administrative office and not open to the public.

At Home Accessories Sales, we’re committed to making your home decor shopping experience as seamless and enjoyable as our carefully curated products. If you have any questions not covered here, don’t hesitate to reach out to our friendly customer service team.